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Policies

Shipping and Returns

Your satisfaction is our goal. If you would like to reach us, don’t hesitate to call us at (330) 349-2425 or email us at ardentnaturals@gmail.com.

It is our goal to send orders of Bug Be Gone within 1-3 business days from the time the order is placed. They are shipped via USPS. This means that orders will arrive in most areas of the US within 2-5 business days. If there is a delay on our end, we will send you an email to let you know. 

All other orders are shipped separately and have varying delivery dates.  Each product page on the website will indicate delivery timeframes for your convenience.

Most packages will be provided with a Tracking number which is included in our customer confirmation emails.

Please contact us at ardentnaturals@gmail.com if an order was shipped to the wrong address and is being returned to the sender. We’ll confirm that the address it was shipped to matches the address provided to us. If we put the wrong address on a package we’ll ship a replacement at no charge ASAP.  We are happy to resend the package once it is returned to us for the cost of shipping.

We are not able to reimburse our customers for the shipping costs of returning an item and will deduct the shipping cost from the total of the refund. We ship our products as fast as possible, but the time it may take for an exchanged product to reach them may vary depending on the customer’s location.

For returned items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned items.  For orders $1000 and over, we require “signature on delivery”, and the shipping and billing addresses must match. We have this policy to protect our clients and to help eliminate fraud.

Please contact us at ardentnaturals@gmail.com to coordinate the return.


Refunds and Returns

To be eligible for a refund, the item must be unused and in the same condition and packaging in which it was received. If you would like a refund on your purchase, please send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After that time, we can no longer offer a refund or exchange. Partial refunds may be granted at the sole discretion of the company in certain circumstances.

Contact ardentnaturals@gmail.com to return.

Once your return is received, we will send an email to notify you whether your refund has been approved. If so, the refund will be processed and a credit will be applied to the original method of payment within 30 days.

Late or Missing Refunds

If you haven’t received a refund after 11 business days, please re-check your bank account, then contact your credit card company. It may take some time before your refund is posted to your account. If you’ve done all of this and you still have not received your refund, please contact us at ardentnaturals@gmail.com.

Exchanges

We only replace damaged or defective items. If you need to exchange it for the same item, send us an email at ardentnaturals@gmail.com.


TERMS OF SERVICE

Overview

This website is operated by Ardent Naturals. Throughout the site, the terms “we”, “us” and “our” refer to Ardent Naturals. Ardent Naturals offers this website, including all tools, information, products, and services from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or making a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors and/ or contributors of content.

Please read these Terms of Service carefully before using or accessing our website. By using or accessing any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not use these services or access the website. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new tool or features which are added to the store shall also be subject to the Terms of Service. You can review the most current Terms of Service at any time on this page. We reserve the right to change, update, or replace any part of these Terms of Service by posting changes and/or updates to our website. It is your responsibility to check this page for changes. Your continued use of or access to the website after the change(s) constitutes acceptance of those changes.

Our store was created using Shopify, which is the e-commerce platform that allows us to sell our products and services online.


Access to this Site

You must be eighteen (18) years or older to access this website. If you are under eighteen years of age, you are not permitted to access this website for any reason due to the age restrictions for use of this website. No information obtained by this web site falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.

To access this site or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide be correct, complete or current. We have the right to refuse you access to this site or any of its resources and suspend or terminate your access at any time without notice.


SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. Additionally, you may not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses, worms or codes of a destructive nature. A breach or violation of any of the Terms will result in a termination of your Services.


SECTION 2 – GENERAL CONDITIONS

We have the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a)changes to conform and adapt to technical requirements of connecting networks or devices; and (b)transmissions over various networks. Credit card information is encrypted during transfer over networks.

You agree not to copy, sell, reproduce, duplicate, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience and will not limit or otherwise affect these Terms.


SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We try to provide you with the most accurate and up to date information, we are not responsible if information made available on this site is not accurate, current, or complete. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more complete, more accurate, or more timely sources of information. Reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, however, we have no obligation to update any information found on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice. We reserve the right to discontinue or modify the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Products or services may be available exclusively online through the website. These products or services have limited quantities and are subject to exchange or return only according to our Return Policy.

We have made every effort to display the colors and images of our products that appear at the store accurately. We cannot guarantee that colors will be accurate on your computer monitors or device display screen.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, jurisdiction, or geographic region, and we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services or products that we offer. All descriptions and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, information, services, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order that is placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per order, or per household. These restrictions may include orders placed using the same credit card, customer account, or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the phone number/e-mail and/or billing address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, dealers or distributors.

You agree to provide complete and accurate purchase and account information for all purchases. You agree to update your account information, including credit card numbers, email address, and expiration dates so that we can complete your transactions and contact you when needed.

For more detail, please review our Returns Policy.


SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools of which we do not monitor, nor have any input or control.

You agree and acknowledge that we provide access to the aforementioned tools ”as is” and “as available” without endorsement, representation, warranties, or conditions of any kind. We have no liability relating to or arising from your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you approve of and are familiar with the terms in which tools are provided by the third-party provider(s).


In the future, we may offer new services and/or features through the website that could include the release of new resources and tools. Such new services and/or features shall be subject to these Terms of Service.


SECTION 8 – THIRD-PARTY LINKS

Certain products, services and content available via our Service may include materials from third-parties.

Third-party links on our website may take you to third-party websites that are not affiliated with us. We are not responsible for evaluating or examining the accuracy and the content. Additionally, we do not warrant and will not have any responsibility or liability for any third-party websites, materials, content, or for any other products, materials, or services of third-parties.

We are not liable for any damages or harm related to the use or purchase of services, goods, content, resources, or any other transactions made in connection with any third-party websites.

Please carefully review the third-party’s practices and policies and make sure you understand them before you engage in any transaction. Concerns, complaints, claims, or questions regarding third-party products should be directed to the third-party.


SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

With or without a request from us, if you supply or send submissions (for example contest entries), creative ideas, suggestions, testimonials, proposals, plans, comments or other materials from any source (online, email, postal mail, or otherwise), you agree that we may, at any time and without restriction, copy, edit, publish, translate, distribute, and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to pay compensation for comments; (2) maintain any comments in confidence; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are offensive, unlawful, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right(s) of any third-party, including trademark, privacy, copyright, personality or other personal or proprietary right. You also agree that your comments will not contain libelous, obscene, abusive,  or otherwise unlawful material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not pretend to be someone other than yourself, provide a false e-mail address, mislead us or third-parties as to the origin of any comments.

You are solely responsible for the comments you make, including their accuracy. We assume no liability and take no responsibility for any comments posted by you or any third-party.


SECTION 10 – PERSONAL INFORMATION

Your personal information that you submitted through the store is governed by our Privacy Policy.


SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains inaccuracies, omissions, and/or typographical errors that may relate to pricing, shipping charges, product descriptions, promotions, offers, availability and transit times. We reserve the right to correct any inaccuracies, omissions, or errors, and to update or change information or cancel orders if any information in the Service (or on any related website) is inaccurate at any time without prior notice (including after you have submitted your order).

We have no obligation to amend, clarify or update information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified refresh date or update applied in the Service or on any related website should be taken to indicate that information in the Service or on any related website has been modified or updated.


SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) to solicit others to perform or participate in any unlawful acts; (b) for any unlawful purpose; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to collect or track the personal information of others; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to submit false or misleading information;  (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related or unrelated website, or the Internet. We reserve the right to terminate your use of the Service or any related website for any violation of the prohibited uses.


SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not represent, guarantee, or warrant that your use of our service will be secure, uninterrupted, timely, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be reliable or accurate.

You agree that we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You agree that your use or inability to use the Service is at your sole risk. The Service and all services and products delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, conditions or warranties of any kind, either implied or expressed, including all implied conditions or warranties of merchantability, merchantable quality, fitness for a particular purpose, title, durability, and non-infringement.

In no case shall Ardent Naturals, our owner, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, claim, loss, or any direct, indirect, punitive, incidental, special, or consequential damages of any kind, including, without limitation, lost profits, lost savings, lost revenue, replacement costs, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the service or any product, which includes, but is not limited to, any loss or damage of any kind incurred as a result of the use of the service, any omissions or errors in any content, or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the limitation of liability or exclusion for incidental or consequential damages, in such states or jurisdictions, our liability shall be limited to the maximum extent allowable by law.


SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ardent Naturals and our subsidiaries, employees, affiliates, officers, partners, agents, directors, contractors, subcontractors, licensors, service providers, suppliers, interns, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or due to your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, unenforceable or void, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the enforceability and validity of any other remaining provisions.


SECTION 16 – TERMINATION

The liabilities and obligations of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either us or you. You may terminate these Terms of Service at any time when you cease to use our site or by notifying us that you no longer wish to use our Services.

If in our sole judgment we suspect that you have failed or if you fail to comply with any provision or term of these Terms of Service, we also may terminate this agreement at any time without notice.  We may deny you access to our Services (or any part thereof) and you will remain liable for all amounts due up to and including the date of termination.


SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any provision or right of these Terms of Service shall not constitute a waiver of such provision or right. These Terms of Service and any rules or policies posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and they govern your use of the Service, superseding any contemporaneous or prior agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against Ardent Naturals.


SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Youngstown, OH  44515.


SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right to change, update, or replace any part of these Terms of Service by posting changes and updates to our website. It is your responsibility to check our website for changes. Your continued access to or use of our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to ardentnaturals@gmail.com.



PRIVACY STATEMENT


SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION

When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. This is a part of the buying process.

When you browse our store, we also receive your computer’s internet protocol (IP) address that provides us with information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, products and updates.


SECTION 2 – CONSENT

How is consent given?

When you provide us with personal information to complete a transaction, place an order, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and use it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either provide you with an opportunity to say no or ask you for your expressed consent.


How is consent withdrawn?

If you change your mind after you opt-in, you may withdraw your consent the continued collection, use or disclosure of your information anytime by contacting us at ardentnaturals@gmail.com.


SECTION 3 – DISCLOSURE

We may disclose your personal information if you violate our Terms of Service or if we are required by law.


SECTION 4 – THIRD-PARTY SERVICES

Generally, the third-party providers used by us will only use, disclose and collect your information to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and payment processors, have their own privacy policies in regarding the information we are required to provide to them for your purchases and transactions.

We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers. Specifically, certain providers may be located in or have facilities that are located in a different jurisdiction than you or us. If you proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party application or website, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not accessed, altered, lost, destroyed or misused.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 6 – AGE OF CONSENT

You represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, and it is your responsibility to review it frequently. Changes will take effect immediately upon their posting to the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, under what circumstances, and how its used, if at all.

If our store is acquired by or merged with another company, your information may be transferred to the new owners in the event we will continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: correct, delete, access, or amend any personal information we have about you, register a complaint, or simply want more information, please contact us at ardentnaturals@gmail.com.


WEBSITE DISCLAIMER

This website is not intended to provide medical information and does not claim to cure or treat any disease. Always speak to your doctor about health concerns.


FDA DISCLOSURE

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

 

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